Instructions for use:
After arriving at your destination, insert the SIM card into the phone’s “SIM 1” slot and turn on “data roaming” to use it.
*Important Notes*
A- If you cannot access the internet normally, check and try changing your phone settings:
1. Make sure you are in an area with good signal reception.
2. Check whether “data roaming” is enabled on the phone.
3. Set the APN (Phone Settings > Mobile Network > Access Point/APN).
4. Manually select the mobile data network operator (try each network operator one by one; wait 1–10 minutes).
5. Manually select the network mode 5G/4G/3G/2G (if the SIM card is a 5G data card, manually select the 5G LTE or 4G/3G/2G network).
6. If you still cannot access the internet, please contact our customer service team (contact details are printed on the outside of the SIM card packaging).
B- Apple IOS users should check whether any other configuration profiles have been installed in the phone settings. A configuration profile may prevent the roaming SIM card from accessing the internet, or may need to be deleted before this card can be used.
C- Before enabling【data roaming】, please first confirm that the SIM card used in other regions has been removed. For dual-SIM phones, make sure roaming is disabled for the other SIM card or disable its card slot function directly to avoid unnecessary roaming charges.
D- There are many possible reasons why a SIM card may not work, and the issue is not necessarily with the SIM card itself. Please contact us first for support.
E- Customer service contact details are printed on the outside of the SIM card packaging. You can scan the QR code to contact us.
F- The network provided by the SIM card does not restrict applications such as Whatsapp, Facebook, Google Map, Instagram, and Line. However, local authorities may suddenly block any application due to their policies without notice.
G- Any complaint made after returning to Hong Kong without first contacting us will not be handled, and no refund will be issued.
H- If used outside the designated coverage area, in addition to being unable to use the service, the number of days of use may also be counted immediately.
I- All internet card products sold by our store are single-use products. We do not provide any recharging or top-up services. If the product includes any recharging or top-up services, these are provided by the product’s network operator. Our store cannot provide any related support services; for enquiries, please contact the product’s network provider.
J- Images are for reference only; the actual product shall prevail.
K- Network speed may vary depending on your location, surrounding environment, time of use, and device.
L- Please retain the complete SIM card and packaging until you have finished using it for future enquiries.
M- To prevent any improper use of the network or resources, or any deceptive or fraudulent behavior by customers, the telecom provider reserves the right to temporarily suspend any or all services to customers without notice until the improper behavior has stopped or the relevant investigation has been completed.
N- Our company only sells this data roaming product. All information, including the SIM card, network service, service plan details, and coverage, is provided by the network operator.
O- The telecom provider reserves the right to change the terms and content relating to this data card at any time, including talk time, SMS services, call charges, and data allowance, without prior notice to or consent from the customer.
P- As service plans may be upgraded or changed without notice and such changes may take place after the product has gone on sale, the information printed on the product packaging, including but not limited to the product validity period, number of days of use, data allowance, and available regions, may not be updated in time. We ask for your understanding if the information is incorrect or does not reflect the latest information. The latest information on the telecom provider’s official website or this webpage shall prevail. If you have any questions, please contact us.
