【Hong Kong and Macau】 5G Unlimited Data 10% Off

Mailing Policy
The product will be sent by Hong Kong ordinary mail within 2 working days. Therefore, only Hong Kong delivery addresses are accepted, and no mailing or tracking number will be provided.
Delivery within Hong Kong generally takes approximately 3 working days; remote areas may take longer.
When placing an order, please provide the recipient’s full and accurate name and address to avoid misdelivery.
Delivery may be delayed by transportation, weather, or other force majeure conditions. Please arrange your order in advance to avoid not receiving it before your departure date.
Orders that have already been shipped cannot be modified or changed.

Purchase Information
Hotspot sharing uses bandwidth, and network speed may also vary depending on the end device and location. Therefore, minimum network speed is not guaranteed. Please confirm before placing your order.
Under the principle of fair network usage, telecommunications companies may, at their discretion, restrict the data usage of users who consume large amounts of data within a short period. It is recommended that you avoid watching videos or updating systems for extended periods.

Important Notes
Real-name registration is required in Hong Kong. Please visit https://rnr.futurepower.com.hk/#/home, enter the SIM card number, and upload your identification document to use the service.
The SIM card must be activated within 90 days of placing the order. It is recommended that you activate it as soon as possible after arriving in the “service area” to avoid expiration.
Day calculation: Calendar-day basis (for example, if the user purchases a 3-day data plan and installs and activates it at 10:00 a.m. on 9/1, 23:59 on 9/1 is counted as the first day, and the plan will terminate at 23:59 on 9/3).
Time zone calculation: GMT +8 Hong Kong time is used as the standard, not the time zone of the “service area”.
Usage within the data allowance is provided according to the specified transmission standard. If usage exceeds the data allowance, the transmission speed will be restricted or reduced to no more than 128kbps.
The SIM card will expire due to late activation, and no refund will be issued.
Please do not insert the SIM card before arriving in the “service area”; otherwise, the customer must bear the risk that the SIM card may not provide the expected or normal service.
Note: Actual connection signal and speed may be affected by various factors, such as the customer’s relative location to the transmitter, website server resources, internet traffic conditions and the number of users, as well as the supported speed of the mobile device, among others.

User Guide
Insert the SIM card into your phone after arriving at your destination.
Wait 1–2 minutes; it should automatically connect to the network.
With the phone turned on, please enable data roaming and mobile data.
If the phone cannot select it automatically, select “mobile.power3g” as the APN.
Make sure Wi-Fi is turned off; Airplane Mode is turned off; and the network mode is set to 5G/4G/3G/2G.
Popular apps and social media are supported.
Hotspot is supported, but support cannot be guaranteed for all devices.
For dual-SIM phones, it is strongly recommended that you insert the SIM card into slot 1.
For assistance, Happy Telecom provides comprehensive customer service support (Monday to Sunday, 09:00~21:00). Please contact the Happy Telecom customer service hotline at +852 81991000, WhatsApp at +852 62127772, WeChat at +852 62127772, or email info@futurepower.com.hk. If possible, provide your ICCID/SIM number and a screenshot of the network settings page for us to check and follow up.