Taiwan ChungWah 5G Unlimited Data (No Speed Throttling)

Mailing Policy
The product will be sent by Hong Kong ordinary mail within 2 business days. Therefore, only delivery addresses within Hong Kong can be accepted, and no mailing or tracking number will be provided.
Hong Kong postal delivery generally takes approximately 3 business days; delivery to remote areas may take longer.
When placing an order, please provide the recipient’s complete and accurate name and address to avoid loss in delivery.
Delivery may be delayed by traffic, weather, or other force majeure conditions. Please arrange your order early to avoid not receiving it before your departure date.
Orders that have already been shipped cannot be modified or changed.

Purchase Information
Hotspot sharing consumes bandwidth, and network speed may vary depending on the terminal device and geographical location. Therefore, minimum network speed is not guaranteed. Please confirm this before placing an order.
Under the fair usage policy, telecom companies may, at their discretion, restrict the data usage of users who consume large amounts of data within a short period. It is recommended to avoid watching videos or updating systems for extended periods.

Important Notes
The SIM card will be activated automatically after insertion; no registration is required.
The SIM card must be activated within 90 days after placing the order. It is recommended that you activate it as soon as possible after arriving in the “Usage Area” to avoid expiration due to late activation.
Day calculation: Calendar days are used (for example, if a user purchases a 3-day data plan and installs and activates it at 10:00 a.m. on 9/1, 23:59 on 9/1 is the first day, and the plan will end at 23:59 on 9/3).
Time zone calculation: GMT +8 Hong Kong time is used as the standard, not the time zone of the “Usage Area”.

The SIM card will expire due to late activation, and no refund will be issued.
Please do not insert the SIM card before arriving in the “Usage Area”; otherwise, the customer must bear the risk that the SIM card may fail to provide the intended or normal service.
Note: Actual connection signal and speed may be affected by various factors, such as the customer's location relative to the transmitter, website server resources, internet traffic conditions and number of users, and the supported speed of the mobile device, among others.

User Guide
Insert the SIM card into your phone after arriving at your destination.
Wait 1–2 minutes; the phone should connect to the network automatically.
With the phone turned on, please enable data roaming and mobile data.
If the phone cannot select it automatically, select “CTM” as the APN.
Make sure Wi-Fi is turned off; Airplane Mode is turned off; and the network mode is set to 5G/4G/3G/2G.
Popular applications and social media are supported.
Hotspot is supported, but support cannot be guaranteed for all devices.
For dual-SIM phones, it is strongly recommended that you insert the SIM card into slot 1.
For assistance, Happy Telecom provides comprehensive customer service support (Monday to Sunday, 09:00~21:00). Please contact the Happy Telecom customer service hotline at +852 81991000, WhatsApp +852 62127772, WeChat +852 62127772, or email info@futurepower.com.hk. If possible, please provide screenshots of the ICCID/SIM number and network settings page for us to check and follow up.