【Hong Kong and Macau】 5G Unlimited Data

Mailing Policy
The product will be shipped by Hong Kong ordinary mail within 2 working days. Therefore, only delivery addresses within Hong Kong can be accepted, and no mailing or tracking number will be provided.
Delivery by Hong Kong Post generally takes approximately 3 working days; remote areas may take longer.
When placing an order, please provide the recipient’s complete and accurate name and address to avoid loss.
Delivery may be delayed due to traffic, weather, or other force majeure conditions. Please place your order early to avoid not receiving it before your departure date.
Orders that have already been shipped cannot be modified or changed.

Purchase Notes
Hotspot sharing uses bandwidth, and network speed may vary depending on the terminal device and geographical location. Therefore, minimum network speed is not guaranteed; please confirm before placing your order.
Under the principle of fair network usage, telecom companies may, at their discretion, restrict data usage for users who consume large amounts of data within a short period. We recommend avoiding prolonged video viewing or system updates, etc.

Important Notes
The SIM card will be activated automatically after insertion; registration is not required.
The SIM card must be activated within 90 days after placing the order. We recommend activating it as soon as possible after arriving in the “destination region” to avoid expiration.
Day calculation: Calendar-day system (for example, if a user purchases a 3-day data plan and installs and activates it at 10:00 a.m. on 9/1, 23:59 on 9/1 is counted as the first day, and the plan will end at 23:59 on 9/3).
Time zone calculation: GMT +8 Hong Kong time is used as the standard, not the time zone of the “destination region”.
Usage within the data allowance is provided according to the transmission standards. If usage exceeds the data allowance, the transmission speed will be restricted or reduced to no more than 128kbps.
The SIM card will expire due to late activation, and no refund will be issued.
Do not insert the SIM card before arriving in the “destination region”; otherwise, the customer must bear the risk that the SIM card may fail to provide the expected or normal service.
Note: Actual connection signal and speed may be affected by various factors, such as the customer's location relative to the transmitter, website server resources, internet traffic conditions and the number of users, and the supported speed of the mobile device, among others.

User Guide
Insert the SIM card into your phone after arriving at your destination.
Wait 1–2 minutes; it should automatically connect to the network.
With the phone turned on, please enable data roaming and mobile data.
If the phone cannot select it automatically, select “mobile.power3g” as the APN.
Make sure Wi-Fi is turned off, Airplane Mode is turned off, and the network mode is set to 5G/4G/3G/2G.
Popular apps and social media are supported.
Hotspot is supported, but support for all devices cannot be guaranteed.
For dual-SIM phones, we strongly recommend inserting the SIM card into slot 1.
For assistance, Happy Telecom provides comprehensive customer support (Monday to Sunday, 09:00–21:00). Please contact the Happy Telecom customer service hotline at +852 81991000, WhatsApp +852 62127772, WeChat +852 62127772, or email info@futurepower.com.hk. If available, please provide your ICCID/SIM number and a screenshot of the network settings page for us to check and follow up.