【28 European Countries】 5G Top-Up Package Deals

Covered Countries

Poland, Slovakia, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Luxembourg, the Netherlands, Norway, Romania, Portugal, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, Turkey, Bulgaria, Sri Lanka

Purchase Notes

Once the SIM card has been successfully topped up, the purchased service plan will be added to the SIM card within approximately 5 minutes.
Then, after inserting the SIM card into your phone, open the basic phone-calling function and dial *0000#. Your SIM card will restart and can then be used.
If you require other top-up packages and services, please contact our customer service department. Please refer to the User Guide below for contact details.
In accordance with the fair-use policy, telecommunications companies may, at their discretion, restrict the data usage of users who consume large amounts of data within a short period. Avoid watching videos or updating systems for extended periods.
If our company believes that a prepaid card has been or may be used for fraud, activities that violate any Hong Kong laws or regulations, or abnormal use, we have the right to permanently suspend the number, and the prepaid amount will not be refunded.
The maximum account balance for a prepaid card is HK$5000.
Hotspot sharing consumes bandwidth, and network speed may vary depending on the terminal device and geographical location. Therefore, minimum speeds are not guaranteed. Please confirm before placing an order.
Our company has the final right of interpretation regarding call charges, account balances, expiry dates, reward methods, and other related matters.
Our company reserves the right to change tariffs and service conditions at any time without prior notice.

Important Notes

Day calculation: Calendar-day basis (for example, if a user tops up and activates a 3-day internet plan at 10:00 on 9/1, 23:59 on 9/1 is the first day, and the plan will terminate at 23:59 on 9/3).
Time zone calculation: GMT +8 Hong Kong time is used as the standard, not the time zone of the “Usage Area”.
Usage within the data allowance is provided according to the specified transmission standards. If usage exceeds the data allowance, the transmission speed will be restricted or reduced to no more than 128kbps.
The SIM card will be deactivated upon expiry, and no refund will be issued.
Please do not insert the SIM card before arriving in the “Usage Area”; otherwise, the customer must bear the risk that the SIM card may be unable to provide the intended or normal service.
Note: Actual connection signal and speed may be affected by various factors, such as the customer's relative position to the transmitter, website server resources, internet traffic conditions and the number of users, as well as the supported speed of the mobile device, among others.

User Guide

After arriving at your destination, insert the SIM card into your phone. Once the SIM card has been successfully topped up, the purchased service plan will be added to the SIM card within approximately 5 minutes. Then, after inserting the SIM card into your phone, open the basic phone-calling function and dial *0000#. Your SIM card will restart and can then be used.
With the phone switched on, please enable data roaming and mobile data.
Make sure Wi-Fi is turned off; Airplane Mode is turned off; and the network mode is selected and set to 5G/4G/3G/2G.
If the phone cannot select automatically, please contact our customer service team for support with popular applications and social media.
For dual-SIM phones, we strongly recommend inserting the SIM card into slot 1.
If you need assistance, Happy Telecom provides comprehensive customer service support (Monday to Sunday, 09:00–21:00). Please contact the Happy Telecom customer service hotline at +852 81991000, WhatsApp +852 62127772, WeChat +852 62127772, or email info@futurepower.com.hk. If available, please provide screenshots of the ICCID/SIM number and network settings page for us to check and follow up.