【Australia/New Zealand】 5G Top-Up Package Deals

Important Information Before Purchase

Once the SIM card has been successfully topped up, the purchased service plan will be added to the SIM card within approximately 5 minutes.
Then, after inserting the SIM card into your phone, open the basic phone dialer, dial ＊0000#, and your SIM card will restart and be ready to use.
If you need other top-up packages and services, please contact our customer service department. For contact details, please refer to the User Guide below.
Under the principle of fair network usage, telecommunications companies may, at their discretion, restrict the data usage of users who consume large amounts of data within a short period. Avoid watching videos or updating systems for extended periods.
If our company believes that a prepaid card has been, or may have been, used for fraudulent activities, activities that violate any laws or regulations of Hong Kong, or used in an abnormal manner, we have the right to permanently suspend the number, and the prepaid amount will not be refunded.
The maximum account balance for a prepaid card is HK$5000.
Hotspot sharing consumes bandwidth, and network speed may vary depending on the terminal device and geographic location. Therefore, minimum network speeds are not guaranteed; please confirm before placing your order.
Our company has the final right of interpretation regarding call charges, account balances, expiry dates, reward methods, and other related matters.
Our company reserves the right to change charges and service terms at any time without prior notice.

Important Notes

Day calculation: Calendar-day basis (for example, if a user tops up and activates a 3-day Internet plan at 10:00 a.m. on 9/1, 23:59 on 9/1 is the first day, and the plan will end at 23:59 on 9/3).
Time zone calculation: GMT +8 Hong Kong time is used as the standard, not the time zone of the “Usage Area”.
Usage within the data allowance is provided according to the transmission specifications. If usage exceeds the data allowance, the transmission speed will be restricted or reduced to no more than 128 kbps.
The SIM card will be deactivated upon expiry, and no refund will be issued.
Please do not insert the SIM card before arriving in the “Usage Area”; otherwise, the customer must bear the risk that the SIM card may not provide the intended or normal service.
Note: Actual connection signal and speed may be affected by various factors, such as the customer's relative location to the transmitter, website server resources, Internet traffic conditions and the number of users, as well as the supported speed of the mobile device, etc.

User Guide

After arriving at your destination, insert the SIM card into your phone. Once the SIM card has been successfully topped up, the purchased service plan will be added to the SIM card within approximately 5 minutes. Then, after inserting the SIM card into your phone, open the basic phone dialer, dial ＊0000#, and your SIM card will restart and be ready to use.
With the phone turned on, please enable data roaming and local data.
Make sure Wi-Fi is turned off; Airplane Mode is turned off; and the network mode is selected and set to 5G/4G/3G/2G.
If the phone cannot select automatically, please contact our customer service team for support with popular applications and social media.
For dual-SIM phones, we strongly recommend inserting the SIM card into slot 1.
If you need assistance, Happy Telecom provides comprehensive customer service support (Monday to Sunday, 09:00~21:00). Please contact the Happy Telecom customer service hotline at +852 81991000, WhatsApp +852 62127772, WeChat +852 62127772, or email info@futurepower.com.hk; if possible, provide screenshots of the ICCID/SIM number and network settings page for us to check and follow up.