【Taiwan】 5G Top-Up Package Deals
Purchase Information
After the SIM card has been successfully topped up, the purchased service plan will be added to the SIM card within approximately 5 minutes.
Then, with the SIM card inserted into your phone, open the basic phone-calling function and dial *0000#. Your SIM card will restart and can then be used.
If you need other top-up packages and services, please contact our customer service department. See the User Guide below for contact details.
In accordance with the principle of fair network usage, telecommunications companies may, at their discretion, restrict the data usage of users who consume large amounts of data within a short period. It is recommended to avoid watching videos or updating systems for extended periods.
If our company believes that a prepaid card has been or may be used for fraud, activities that violate any laws or regulations of Hong Kong, or abnormal use, we have the right to permanently suspend the number, and the prepaid amount will not be refunded.
The maximum account balance for a prepaid card is HK$5000.
Hotspot sharing consumes bandwidth, and network speed may vary depending on the terminal device and geographic location. Therefore, minimum network speeds are not guaranteed. Please confirm before placing an order.
Our company has the final right of interpretation regarding call charges, account balances, expiry dates, reward methods, and other related matters.
Our company reserves the right to change charges and service terms at any time without prior notice.
Important Notes
Day calculation: Calendar days are used. (For example, if a user tops up and activates a 3-day internet plan at 10:00 a.m. on 9/1, 23:59 on 9/1 is the first day, and the plan will end at 23:59 on 9/3.)
Time zone calculation: GMT +8 Hong Kong time is used as the standard, not the time zone of the “usage area”.
Usage within the data allowance is provided according to the specified transmission standards. If usage exceeds the data allowance, the transmission speed will be restricted or reduced to no more than 128kbps.
If the SIM card expires, the payment will not be refunded.
Please do not insert the SIM card before arriving in the “usage area”; otherwise, the customer must bear the risk that the SIM card may not provide the intended or normal service.
Note: Actual connection signal and speed may be affected by various factors, such as the customer's location relative to the transmitter, website server resources, internet traffic conditions and number of users, and the supported speed of the mobile device.
User Guide
After arriving at your destination, insert the SIM card into your phone. After the SIM card has been successfully topped up, the purchased service plan will be added to the SIM card within approximately 5 minutes. Then, with the SIM card inserted into your phone, open the basic phone-calling function and dial *0000#. Your SIM card will restart and can then be used.
With the phone turned on, please enable data roaming and mobile data.
Make sure Wi-Fi is turned off; Airplane Mode is turned off; and the network mode is selected and set to 5G/4G/3G/2G.
If your phone cannot select automatically, please contact our customer service staff for support with popular applications and social media.
For dual-SIM phones, we strongly recommend inserting the SIM card into slot 1.
If you need assistance, Happy Telecom provides comprehensive customer service support (Monday to Sunday, 09:00~21:00). Please contact the Happy Telecom customer service hotline at +852 81991000, WhatsApp +852 62127772, WeChat +852 62127772, or email info@futurepower.com.hk. If possible, provide the ICCID/SIM number and a screenshot of the network settings page for us to check and follow up.
