【Indonesia】 5G Top-Up Package Deals

Purchase Notes

After the SIM card has been successfully topped up, the purchased service plan will be added to the SIM card within approximately 5 minutes.
Then, with the SIM card inserted into your phone, open the basic phone dialer and dial *0000#. Your SIM card will restart and can then be used.
If you need other top-up packages and services, please contact our customer service department. For contact details, please refer to the User Guide below.
In accordance with fair-use principles, telecommunications companies may, at their discretion, restrict the data usage of users who consume large amounts of data within a short period. Avoid watching videos or updating systems for extended periods.
If our company believes that a prepaid card has been or may be used for fraud, activities violating any Hong Kong laws or regulations, or abnormal use, we have the right to permanently suspend the number, and the prepaid amount will not be refunded.
The maximum account balance for a prepaid card is HK$5000.
Hotspot sharing uses bandwidth, and network speed may vary depending on the end device and geographical location. Therefore, minimum network speed is not guaranteed; please confirm before placing an order.
Our company has the final authority to interpret matters concerning call charges, account balances, validity dates, reward methods, and other content.
Our company reserves the right to change the rates and service terms at any time without prior notice.

Important Notes

Day calculation: Calendar-day basis (for example, if a user tops up and activates a 3-day internet plan at 10:00 a.m. on 9/1, 23:59 on 9/1 is the first day, and the plan will terminate at 23:59 on 9/3).
Time zone calculation: GMT +8 Hong Kong time is used as the standard, not the time zone of the “Usage Area”.
Usage within the data allowance is provided according to the specified transmission standards. If usage exceeds the data allowance, the transmission speed will be limited or reduced to no more than 128 kbps.
The SIM card will expire after the validity period, and no refund will be provided.
Please do not insert the SIM card before arriving in the “Usage Area”; otherwise, the customer must bear the risk that the SIM card may not provide the intended or normal service.
Note: Actual connection signal and speed may be affected by various factors, such as the customer's relative location to the transmission station, website server resources, internet traffic conditions and number of users, and the supported speed of the mobile device, among others.

User Guide

After arriving at your destination, insert the SIM card into your phone. After the SIM card has been successfully topped up, the purchased service plan will be added to the SIM card within approximately 5 minutes. Then, with the SIM card inserted into your phone, open the basic phone dialer and dial *0000#. Your SIM card will restart and can then be used.
With the phone turned on, please enable data roaming and mobile data.
Make sure Wi-Fi is turned off; Airplane Mode is turned off; and the network mode is selected and set to 5G/4G/3G/2G.
If the phone cannot select automatically, please contact our customer service team for support with popular applications and social media.
For dual-SIM phones, we strongly recommend inserting the SIM card into slot 1.
For assistance, Happy Telecom provides comprehensive customer service support (Monday to Sunday, 09:00–21:00). Please contact the Happy Telecom customer service hotline at +852 81991000, WhatsApp +852 62127772, WeChat +852 62127772, or email info@futurepower.com.hk. If you have screenshots of the ICCID/SIM number and the network settings page, please provide them for our review and follow-up.