【United Kingdom】 5G Unlimited Data

Mailing Policy
The product will be mailed via Hongkong Post ordinary mail within 2 business days. Therefore, only delivery addresses within Hong Kong are accepted, and no mailing or tracking number is provided.
Delivery by Hongkong Post generally takes approximately 3 business days; remote areas may take longer.
When placing an order, please provide the recipient’s complete and accurate name and address to avoid loss.
Delivery may be delayed due to traffic, weather, or other force majeure conditions. Please arrange your order in advance to avoid not receiving it before your departure date.
Orders that have already been shipped cannot be modified or changed.

Purchase Notes
Hotspot sharing uses bandwidth, and network speed may vary depending on the terminal device and location. Therefore, minimum network speed is not guaranteed; please confirm before placing your order.
In accordance with fair network usage principles, telecommunications companies may, at their discretion, restrict data usage for users who consume large amounts of data within a short period. It is recommended to avoid watching videos or updating systems for extended periods.

Important Notes
The SIM card will be activated automatically after insertion; registration is not required.
The SIM card must be activated within 90 days after placing the order. It is recommended that you activate it as soon as possible after arriving in the “area of use” to avoid expiration due to late activation.
Day calculation: Calendar-day basis (for example, if the user purchases a 3-day internet plan and installs and activates it at 10:00 a.m. on 9/1, 23:59 on 9/1 is counted as the first day, and the plan will terminate at 23:59 on 9/3).
Time zone calculation: GMT +8 Hong Kong time is used as the standard, not the time zone of the “area of use”.
Usage within the data allowance is provided according to the specified transmission standard. If usage exceeds the data allowance, the transmission speed will be restricted or reduced to no more than 128 kbps.
The SIM card will expire due to late activation, and no refund will be issued.
Do not insert the SIM card before arriving in the “area of use”; otherwise, the customer must bear the risk that the SIM card may be unable to provide the intended or normal service.
Note: Actual signal strength and speed may be affected by various factors, such as the customer's location relative to the transmission station, website server resources, internet traffic conditions and number of users, and the supported speed of the mobile device, among others.

User Guide
Insert the SIM card into your phone after arriving at your destination.
Wait 1–2 minutes; it should connect to the network automatically.
With the phone turned on, please enable data roaming and mobile data.
If the phone cannot select it automatically, select “mobile.power3g” as the APN.
Make sure Wi-Fi is turned off; Airplane Mode is turned off; and the network mode is set to 5G/4G/3G/2G.
Popular apps and social media are supported.
Hotspot is supported, but support for all devices cannot be guaranteed.
For dual-SIM phones, it is strongly recommended that you insert the SIM card into slot 1.
If you need assistance, Happy Telecom provides comprehensive customer service support (Monday to Sunday, 09:00~21:00). Please contact the Happy Telecom customer service hotline at +852 81991000, WhatsApp +852 62127772, WeChat +852 62127772, or email info@futurepower.com.hk. If possible, please provide your ICCID/SIM number and a screenshot of the network settings page for us to check and follow up.